If a product is wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund. Please note the incorrectly sent item will need to be returned in its original condition.
Warrantable Items. A warrantable item is one which is covered by a manufacturer's warranty. This is often the case in brand-name electrical items, mobile phones, computers and IT products.
Warranty claims are handled by the manufacturer, please contact them immediately and follow their Returns Policy and Instructions. If you require any assistance or contact details please feel free to contact us.
Products damaged in transit must be reported to us within 24 hours of receipt of the product.
If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 14 days from the date of delivery to report a defective product.
For a credit to be issued, the item must be returned to us in its original condition - undamaged, including the outer packaging. Once the item is returned and assessed, we will provide you with a credit on your Wollongbar Pharmacy account for the product amount only (excludes delivery).
If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
How to request a return for defective or DOA items
Please contact us as soon as the problem arises stating your order number, the item(s) you are returning and details of the problem. Our Customer Sales Team will then issue a Return Authorisation Number (RA#) and provide you with a return address. Please feature the RA# prominently on the outer packaging when you send it back to us.
Please do not write the number on the item packaging itself. The RA# is valid for 14 days so please return the item immediately.
Once the item is received by us, and provided the returned item meets our DOA or defective items criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and advise you of the outcome.
No refunds, credits or replacements are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
Please contact us if you have any questions.